Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • We offer a 1–hour response warranty for each trouble ticket or email that you submit to our customer support staff. We’ll rapidly reply to all general questions and forward right away the issue to our sysadmins if further assistance is needed. If you order our Optional Admin Services package, we will execute any of the included server management services at a time that has been agreed upon beforehand.

  • Top quality support service

  • A First–Class Technical Support Service

  • Should you need any assistance while working with the Site Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server on your behalf, don’t hesitate to touch base with the technical support staff at any moment via the ticketing system. Additionally, if you need assistance administering your dedicated web hosting server, you can make use of the Optional Admin Services package, which includes OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard disk storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated web hosting plan includes our charge–free Site Control Panel, which sports a circumstantial knowledgebase and a group of instructional video tutorials. Whenever you need help with the Site Control Panel, just click on the Videos or Help buttons located in the top right corner.