If you’ve ever got any enquiries regarding your hosting package or if you experience a problem with your sites, you’ll have to get in touch with the hosting company’s help desk support team. It may not make any difference how promptly they’ll answer when you've got an inquiry of a generic nature, but an issue such as a botched web app update, for instance, may lead to your site becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to get back to you, the longer the website will be inoperative. If you offer goods or services online, any downtime will influence your site harmfully and you can lose existing or potential visitors. A lot of hosting providers, chiefly resellers, reply to support tickets and emails within twenty four hours, but in the Internet epoch that’s much too long, since visitors will scarcely ever revisit a site that isn’t functioning properly for a lengthy span of time.

One-Hour Response Guarantee in Hosting

Our hosting plans come with a 1-hour response time guarantee, so irrespective of what query or problem you may have, we will always be there to lend a hand. In fact, it rarely takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both pre-sales and technical matters. Our client service staff representatives will be at your disposal 24-7, even on public holidays and weekends, so you will get quick assistance anytime you need it. We realize exactly how costly time can be, so by the time we reply to your ticket or e-mail, we’ll have investigated the matter and, if we haven’t resolved it, we will supply you with more information on what you need to do on your end, when the circumstances require it. With our support service, you can be certain that there will be someone to lend you a hand right away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take full advantage of our hyper-fast support service. You’ll get a response to any support ticket opened from the hosting Control Panel or email sent to our customer and tech support team in less than one hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes significantly less time to explore and solve a problem. We’ll provide you with more information if the solution involves something that has to be done on your end. If you get in touch with us during weekends or national holidays, the response time will be the same and because of the fact that our support team is available to you 7 days a week, you’ll get immediate help for virtually any general, billing or technical issue no matter what time of day or night it is.