A live chat is one of the methods of communication offered by some website hosting providers as part of their support service. Determined by the company, the chat can be used for pre-sales, billing and/or technical support. This way of contact is faster than a support ticket and it will make it much more unlikely to misspell or misunderstand something compared to a phone call with a representative. In addition, if the trouble that you experience needs some time to be examined and taken care of, you will be able to do something else in the meantime instead of just waiting, as you'd have to do when you call. Also, you can use a live chat assistance service absolutely free as long as you have Internet access even if your website hosting provider is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Hosting

Along with the phone and ticket support, we provide live chat support as well. You'll be able to contact us every day, including holidays and weekends, and we can give you more information about the hosting plans that we offer in case you are not a customer yet, or about common and billing questions in case you already have an account. Although for strictly technical issues you will have to open a ticket to our technical support team, as such issues will require additional time to be dealt with, you may still contact us through the live chat for some tech info. To give you an example, we are able to assist you to set up an email address in your email client or troubleshoot a number of problems, saving you a lot of time. Even if our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with all our semi-dedicated hosting plans, you'll be able to get the the right answers for any questions you have or have a lot of issues taken care of right away. Our service is accessible every day, thus you can get in touch with an agent even on holidays and weekends. If you are not sure which plan is better for your websites or if our hi-tech cloud hosting platform covers some system requirements, you may come on the live chat prior to purchasing anything. In case you're a current customer, you will be able to find more details about account settings, billing issues along with a number of common tech troubles you may have, let's say if you are unable to set up an email account in a client on your PC. Our live chat will save you a lot of time regardless where you are or when you contact us.