A ticketing system is the most widespread correspondence medium that web hosting providers offer to their clients. It is typically part of the billing account and is the best way to fix a problem that requires some time to examine or that needs to be escalated to a sysadmin. In this way, all comments provided by either side will be kept in the very same location in the event that someone else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which means that you’ll have to log in and out of at least two accounts to carry out a specific procedure or to get in touch with the hosting company’s client support staff. In case you would like to administer a couple of domain names and each one is hosted in a separate account, you will have to use even more accounts at the same time. On top of that, it may take a considerable span of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Hosting

In stark contrast to what you may find with plenty of other web hosting providers, the ticketing system that we are using with our hosting plans is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to remember several sign-on names and passwords, since you’ll be able to manage your tickets and the hosting account itself in one single location. So, in case you’ve got an enquiry or experience an issue, you can get in touch with our technical support staff instantly. Our ticketing system comes with a clever search mechanism. This means that even in case you have posted numerous tickets over the years, you’ll be able to track down the one that you need without any difficulties. Plus, you can check knowledge base guides to handling commonly encountered complications.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with our company and you wish to contact our help desk staff representatives, you’ll be able to open a support ticket straight from your Hepsia Control Panel instead of using an entirely different customer support platform as you’ll need to do with most hosting companies on the marketplace. Our integrated ticketing system will allow you to open a new ticket without difficulty and to browse through older tickets using a clever search filter. Additionally, you’ll be able to take a look at the relevant knowledge base articles that our system will present to you based on the problem category that you choose for your new ticket. You can do all the abovementioned things without signing out of your Control Panel at any moment, which goes to say that if you stumble upon any challenge or have an inquiry, you can touch base with our technicians and solve the specific issue in no more than one hour via a single platform.